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Terms of Service

Last updated · April 13, 2026

01 Acceptance of terms

By accessing or using the Seqora AI website (seqora.io) and services, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not use our services. These terms apply to all visitors, clients, and users of our platform and services.

02 Description of services

Seqora AI provides custom AI automation solutions for businesses, including:

  • AI receptionist and intake systems
  • CRM, follow-up, and reactivation workflows
  • Confidential AI infrastructure
  • Custom integrations with existing software
  • Strategy, build, training, and optimisation

Service scope, deliverables, and timelines are defined in individual client agreements.

03 Client obligations

You agree to provide accurate information, cooperate during onboarding and implementation, designate a primary point of contact, and use our services in compliance with applicable laws and regulations.

04 Intellectual property

All Seqora AI proprietary technology, workflows, methodologies, templates, and code remain the intellectual property of Seqora AI. Clients receive a license to use custom-built solutions as specified in their service agreement. Website content, branding, and materials are protected by copyright and trademark law.

05 Payment terms

Payment terms, pricing, and schedules are outlined in individual client service agreements. Unless otherwise specified, invoices are due within 30 days of issuance. Late payments may incur additional fees as specified in your agreement.

06 Confidentiality

We treat all client data and business information as confidential. Our systems are built on private, encrypted infrastructure to ensure data sovereignty. Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

07 Limitation of liability

Seqora AI provides services on an "as-is" basis to the extent permitted by law. While we strive for the highest quality and uptime, we are not liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the fees paid for the specific service in question during the preceding 12 months.

08 Guarantees & refunds

Specific performance guarantees, such as treatment plan reactivation targets and case-signing guarantees, are defined in individual service agreements. Our standard 30-day money-back guarantee applies to initial service packages as described at the time of purchase. Refund eligibility and terms are governed by the specific service agreement.

09 Termination

Either party may terminate the service relationship as outlined in the client agreement. Upon termination, we will provide a reasonable transition period and return or delete client data as requested, in accordance with our data retention policy.

10 Governing law

These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved through binding arbitration in San Francisco, California.

11 Changes to terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after modifications constitutes acceptance of the updated terms.

12 Contact

For questions about these Terms of Service: