Which tasks are worth automating first?
The ones your team repeats most often across the most apps. On the free audit we list every repeated task, who does it and how often, then sort each one into a workflow, a dashboard, an AI step or not worth automating. A rule you can write in one sentence, like texting the on-call number when a form arrives after hours, becomes a workflow. Reading a scanned referral goes to an AI step such as AI document processing.
How much does workflow automation cost?
It depends mostly on how many workflows you need, how many apps they touch, and whether those apps have APIs. Most projects are a fixed-scope build quoted after the free audit, with optional monthly monitoring. Running costs stay low because rule-based steps don't pay for an AI model on every run, so the ongoing bill is mainly hosting plus any paid API plans your apps require.
How long does it take, and what do you need from us?
A single workflow between two apps with APIs can be scoped at one to two weeks, including testing before it goes live. A set of workflows plus a dashboard is usually scoped at four to six weeks. From you we need admin access to the apps involved, an hour with the people doing the work, and someone to approve each rule before we build it.
Will it work with the apps we already use, even ones with no API?
Usually, yes. Most CRMs, calendars, inboxes, spreadsheets and accounting tools have APIs we can connect directly. When a portal or older system has none, we automate the steps in a real browser instead, with a queue, retries and a log of every result. We've built this kind of engine for a private client, syncing results to their reporting spreadsheet.
What happens when a workflow breaks?
It retries, then it tells someone. Every workflow we build is designed to log each run, retry temporary failures on a schedule, and send one alert to the right person when it can't finish, with the record and the reason attached. It's built so nothing fails silently. If an app changes its API or a page changes its layout, the alert shows which step broke.
Who owns the workflows, and is our data safe?
You own them. Workflows run in your own accounts or cloud, the code and configuration are yours, and each one ships with a runbook. Workflows are built so each connection gets only the access it needs and credentials are kept out of the workflow itself, and data is encrypted in transit and at rest. When a workflow touches patient data, we sign a BAA.